Modular kitchen: what to ask before you sign

A modular kitchen is used several times a day for years, in heat, steam and moisture. Two quotes for "the same" kitchen can differ widely because the materials inside differ — and you only discover the difference when a shutter sags or a cabinet swells. Asking the right questions before signing protects you.

Layout and measurements

• Ask for a site measurement by the maker, not your own estimate.
• Discuss the layout — straight, L-shaped, U-shaped or parallel — based on the space, windows and plumbing.
• Plan positions for the sink, hob, chimney, fridge, water purifier and power points before the design is final.

Carcass: the part you do not see

The carcass is the box of each cabinet.

• Ask what board is used (for example, a specific grade of plywood, HDHMR or particle board) and its thickness.
• Ask which board is used for sink cabinets, which face constant moisture.
• Ask whether edges are properly banded to keep moisture out.

Shutters and finishes

• Laminate, acrylic, membrane, PU, glass — each has a different look, durability and cost.
• Look at real samples in daylight, not only brochures.
• Ask how each finish handles heat and cleaning.

Hardware quality

Hinges, channels, drawer systems and baskets take daily wear.

1. Ask which hardware brands are used.
2. Ask whether drawers and hinges are soft-close.
3. Ask for the hardware warranty separately.

Countertop, appliances and accessories

Clarify what is included: countertop material, sink, tap, hob, chimney, built-in oven, tall units, corner solutions. Missing items are a common reason for final bills rising.

Timelines, payments and warranty

• Ask for a written timeline from design sign-off to installation.
• Link payments to stages — advance, delivery, installation completion.
• Ask what the warranty covers and for how long, and who handles service.

Mistakes to avoid

• Choosing only from a 3D render. Renders make every material look perfect. Touch real samples of the board and shutters.
• Cheap boards under the sink. This is where leaks happen; use the most water-resistant board you can afford there.
• Too few power points. Plan sockets for every appliance you use today and one or two more for later.
• Paying most of the amount upfront. Keep a meaningful part of the payment for after installation and checks.
• Not planning ventilation. A chimney needs a proper duct outlet; confirm the route before the design is final.

What to include in your enquiry

• Location and kitchen dimensions (or ask for a site visit)
• Preferred layout and finish
• Appliances and accessories to include
• Budget range, if you have one
• When you need the kitchen installed

Compare kitchen makers in furniture and furnishings, or post your requirement for a site visit.